Office Policy Psychiatrist Harris Jensen MD
Emergencies: If an emergency occurs, please go immediately to the nearest Emergency Room or call 911. Our office is not equipped to deal with emergency situations and your care will be best handled by the nearest hospital.
Non-life-threatening emergencies: Call the office and inform who answers the phone there is an urgent situation and they will attempt to get ahold of the doctor and have him call you back ASAP.
Check In: Patients must check in with the Receptionist or risk not being checked in and causing their account to be billed as a “no show.” During check in it is the patient’s responsibility to inform us of any changes in address, insurance, or other demographic information.
Refill Requests: If you run out of medication, it means you didn’t schedule a follow up appointment as was discussed in the last visit or you missed an appointment. Don’t forget to plan ahead when you are leaving town on vacation. Pharmacies often send auto-refill requests when your prescription is low. While this may work for other practices, our policy is to deny these requests. Patients must make an appointment to get medication refills. If the patient misses an appointment they should not ask the pharmacy to call in a refill request to the office. It will be denied and only delay the patient from making an appointment.
To avoid this, we recommend scheduling follow-up visits at the end of each appointment instead of relying on noticing when your medication is running out. By the time you call to schedule something, there may be no appointments available and you risk having to go without medication.
Medication: Please don’t stop or change your medications without first talking to the doctor in person. There are risks to your health if you change medication on your own.
Controlled Substances: Prescriptions for Ritalin, Dexedrine, Focalin, and Adderall and Vyvanse cannot be called in to a Pharmacy and must be written out and picked-up at the office by the Patient or their Guardian.
Paperwork: Patients who need letters, disability paperwork, recommendation letters, prior authorizations for medications, or other paperwork are required to schedule an appointment with the doctor.
Prior Authorizations for Medication: Often when prescribed a new medication, a patient’s insurance company won’t pay for it until a “Prior Authorization” is completed by the Doctor. Unfortunately, we won’t know if one is necessary until the patient goes to the pharmacy to fill the prescription. We understand it is frustrating to have to make multiple appointments in a short period of time, but your insurance requires the paperwork and the doctor needs time to fill it out.
3rd Party Billing: We won’t bill people other than the patient and insurance company for your visit.
Returned Check Fee: Any returned checks will be charged $20.00 plus a $15.00 office fee or whatever the Bank Fee is plus $15.00. The minimum charge billed to your account is $35.00.